Client Support Specialist-Claims
On-siteRutherford, New Jersey, United States
Job Summary
Review First Notice of Loss (FNOL) information received through various reporting channels and set up new claims accurately in the claims management system. Verify policy information, enter claim data, and assign claims using established workflows while preparing acknowledgements and standard correspondence. Complete ISO ClaimSearch inquiries, process outgoing mail, upload documents, and maintain electronic claim files. Answer incoming calls to obtain new claim information from insureds, claimants, agents, and clients, ensuring quality, accuracy, and compliance with client requirements and internal procedures. Assist with special projects and perform other duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Strong written, verbal, and interpersonal communication skills
- Excellent organizational skills with strong attention to detail
- Ability to prioritize multiple tasks and meet deadlines with accuracy in a fast-paced environment
- Strong problem-solving skills and the ability to work independently while contributing to a team
- Proficiency with Microsoft Office applications
Desired Qualifications
- Previous customer service or administrative support experience in handling insurance claims
- The ability to learn claims management software
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.