Client Support Representative
$40,000–$45,000 year
RemoteCanada
Job Summary
Respond to, manage, and resolve support requests via live chat, email, and phone channels while acting as a marketing and business consultant to provide feedback that fits clients' industry and business needs. Coordinate incoming requests with Sales and Success teams to ensure client needs are met and escalate defects to development in accordance with established processes. Support administrative tasks regarding billing transactions, shipment processes, hardware setups, and potential merchant design work while identifying opportunities to share platform best practices to stimulate product adoption and ROI. Maintain a high level of product and internal process knowledge and participate in additional projects as required.
Required Qualifications
- Keen interest in technology
- Experience providing exceptional customer service/technical support
- Excellent written and oral communication skills
- Superior customer service skills and a genuine enthusiasm for helping others
- Strong computer skills with the ability to learn new software quickly
- Experience working in a fast-paced environment
- Detail-oriented approach with the ability to juggle multiple tasks simultaneously
- Positive attitude and diligent work ethic
- Ability to work well independently with minimal supervision
- Self-motivated with a high level of autonomy and sound discretion in a remote work environment
- Reliable, secure internet connection and ability to work effectively from a remote workplace
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