Client Support Representative
On-siteLahore, Punjab, Pakistan
Job Summary
Respond to client queries via chat, email, and calls while troubleshooting platform issues and providing step-by-step solutions. Assist clients with day-to-day operations including bookings, pricing updates, and system usage, and guide them on platform features and best practices. Identify, investigate, and escalate technical issues to internal teams as needed, maintaining accurate records of all interactions. Monitor recurring issues to proactively suggest improvements and collaborate with onboarding, product, and technical teams to ensure a seamless client experience. Ensure high levels of customer satisfaction and timely resolution of concerns within a SaaS fleet management environment.
Required Qualifications
- 6 months to 1 year of experience in client support, customer service, or similar roles in a SaaS environment
- Strong problem-solving and troubleshooting skills
- Good communication skills with the ability to assist clients clearly
- Ability to handle multiple client queries and prioritize effectively
- Detail-oriented with strong organizational skills
- Customer-focused mindset with a proactive approach
Desired Qualifications
- Experience using CRM or support tools is a plus
- Strong understanding of AI Tools mainly Claude and Claude code
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