Client Support Representative, 7a-7p
On-site · Hebron, Kentucky, United States
Hebron, Kentucky, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Client Support Representative handles warranty/service-claims support, communicates with customers in high-stress situations, documents service activities in Excel, interfaces with customers and internal teams for case resolution, coordinates dispatch of service technicians, and contributes to customer training materials. Requires strong verbal and written communication, Excel and Salesforce proficiency, ability to work after hours/weekends, and a focus on delivering a world-class customer experience.
Required Qualifications
- At least 1+ years of customer service or related experience
- High school diploma or GED required; Associates degree preferred
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.)
- Proficiency in Salesforce
- Excellent problem solving, judgment making, analytical, customer service and organizational skills
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