Client Support Manager
$79,200–$89,250 year
HybridPlano, Texas, United States
Job Summary
Defend revenue and support account growth by serving as the subject matter expert on client programs. Analyze key reports and metrics to discern issues or opportunities, then participate in annual budgeting exercises and review monthly variances. Conduct routine client conversations and presentations while managing the implementation process from kickoff to go-live. Ensure first-order health for new clients, collaborate with specialists on timely order processing and service inquiries, and properly escalate issues for accurate resolution. Maintain healthy CSAT and NPS scores by creating account plans based on results and assist Sales with annual situational analyses. Mentor Client Success Specialists and work on internal development projects.
Required Qualifications
- Hybrid work arrangement: onsite 2 days per week at Chicago, Philadelphia, or Dallas metro areas
- Occasional travel
Desired Qualifications
- Bachelor's degree
- 3+ years of industry experience
- Experience in building & managing client relationships
- Excellent communication and relationship-building skills
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