Client Support Manager
$79,200–$89,250 year
HybridConshohocken, Pennsylvania, United States
Job Summary
Develop strategic relationships and manage program health for a defined client portfolio by serving as the subject matter expert to defend revenue and support growth. Analyze key reports and metrics to discern issues or opportunities, participate in annual budgeting exercises, and conduct routine presentations. Engage in the implementation process by attending kick-offs, creating journey maps, and monitoring project health through go-live calls. Ensure first-order health for new clients, collaborate with specialists on timely tasks, and properly escalate issues for accurate resolution. Maintain healthy CSAT and NPS scores by creating account plans based on results, attend client meetings, and assist sales with annual situational analysis. Mentor client success specialists and work on internal development projects as assigned.
Required Qualifications
- Bachelor's degree preferred
- Minimum of 3+ years of industry experience OR experience in building & managing client relationships preferred
- Excellent communication and relationship-building skills
- This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas
- Occasional travel may be required as part of this role
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