Client Support - Inspections Coordinator

Monitor system dashboards to track upcoming renewals, scheduling needs, and job status. Serve as the primary point of contact for clients, guiding them through the certificate renewal process and next steps required for compliance. Generate, review, and manage proposals and work orders, ensuring accuracy and completeness. Coordinate inspection appointments by aligning inspector availability, elevator company schedules, and facility requirements. Manage and maintain inspectors' schedules, accounting for service time, travel, and operational constraints. Communicate with clients, elevator companies, and inspectors via phone and email to confirm appointments and provide updates. Document all interactions, scheduling attempts, and updates within the system to maintain accurate records. Create and update work orders and inspection records to ensure proper workflow and system notifications. Handle scheduling changes, cancellations, and rescheduling efforts while minimizing disruption to customers and operations. Respond to incoming inquiries and provide support to clients, inspectors, elevator companies, and internal team members. Assist with prioritization and schedule adjustments to accommodate urgent or emergent client needs. Support team operations by assisting in coverage during staffing shortages or high-volume periods. Contribute to sales support efforts by identifying additional service needs and communicating opportunities. This role requires strong organizational skills, attention to detail, and the ability to balance multiple priorities in a fast-paced environment.