Client Support Engineer
$130,000–$150,000 year
RemoteSeattle, Washington, United States
Job Summary
Manage Tier 1 client accounts across implementations, data migrations, API enablement, and support while partnering with Product and Engineering to develop internal tooling and client-facing solutions. Own technical troubleshooting for covered accounts and maintain visibility across product usage, client workflows, tech stacks, and dependencies. This hands-on role reports to the Client Enablement Lead and involves driving technical execution across the end-to-end client lifecycle. Based in the New York office, you will execute client enablement from day one, focusing on software development and technical support within PactFi's secure, SOC 2 Type 2 attested infrastructure for private credit transactions.
Required Qualifications
- 3-5 years of experience in application engineering, data migrations, product analytics, and support engineering in consulting, professional services, FinTech, or enterprise SaaS
- Proficient in AI-assisted development and debugging, APIs, and technical implementations
- Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom)
- Excellent communication skills
Desired Qualifications
- Experience in private credit, financial infrastructure, or regulated financial products
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