CLIENT SUPPORT COORDINATOR - Sudbury
Hybrid · Greater Sudbury, Ontario, Canada
Job Summary
As a Client Support Coordinator, you play a key role in supporting BDC’s mission by delivering high-quality customer service while providing efficient administrative and operational support to internal teams. You will actively contribute to developing a client portfolio by analyzing information to identify financing opportunities and proposing value-added solutions aligned with client needs. You will also support marketing initiatives by organizing events, campaigns, and promotional activities, including preparing marketing communications and on-site logistical support. Responsibilities include managing multiple administrative and operational projects, preparing client-facing documents (letters, proposals, contracts) with accuracy and timely follow-up, developing business relationships with external organizations and prospects to promote financing services, and performing pre-qualification and risk-rating activities for financing clients and prospects (including initial client interviews and gathering required financial information). The role emphasizes collaboration, adaptability to changing priorities, and clear communication in both English and French.
Required Qualifications
- Bachelor’s degree in Business Administration or a related field
- Experience in a customer service role with active listening and ability to identify client needs or sales opportunities
- Strong organizational skills and multi-project prioritization
- Ability to work collaboratively within a team and provide administrative support to multiple stakeholders
- Strong analytical skills for financing-related decision processes
- Excellent verbal and written communication in English
- Functional proficiency in French (oral and written)
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