Client Support & Communications Coordinator
$54,080–$62,400 year
On-siteChristchurch, Canterbury, New Zealand
Christchurch, Canterbury, New ZealandOn-siteFull Time$54,080–$62,400 yearSmall
Full TimeSmall
Job Summary
Respond to customer enquiries by phone and email in a clear, professional manner, providing updates and next-step guidance. Record customer notes, requests, and follow-up items accurately while tracking open service matters to ensure timely resolution. Maintain organized records using internal systems or spreadsheets, assist staff by passing relevant customer information, and help resolve basic concerns or direct inquiries to appropriate team members. Follow established procedures for handling routine issues and contribute to a responsive, customer-focused support process.
Required Qualifications
- Strong phone communication skills
- Clear and professional email writing ability
- Good attention to detail when recording customer information
- Ability to stay organised while handling multiple enquiries
- Comfortable using email, online systems, documents, and basic spreadsheets
- Professional attitude when speaking with customers and team members
- Ability to follow service processes and written instructions
- Dependable attendance and consistent follow-through
- Strong time management during recurring daily support tasks
- Ability to remain calm, polite, and helpful during customer conversations
Desired Qualifications
- Previous experience in customer support, call centre work, reception, administration, retail, hospitality, or client service
- Comfortable handling a steady mix of phone calls and email communication
- Good listening skills and ability to understand customer needs
- Accurate data entry and record-keeping ability
- Strong written communication and reading comprehension
- Ability to prioritise follow-ups and complete tasks on time
- Team-focused approach with a willingness to assist where needed
- Confidence learning new systems, processes, and service workflows
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