Client Support - Bilingual in Spanish
$37,800–$37,800 year
On-sitePlano, Texas, United States
Job Summary
Process client applications for credit card services and input data into the client management system. Listen to customer concerns, identify requirements, and provide appropriate solutions while ensuring changes resolve problems. Maintain records of interactions, inquiries, and actions taken, then contact clients regarding new regulations or adjustments. Act as a liaison between merchants and Priority Payment System or First Data to resolve funding or terminal issues, offering technical assistance for hardware queries. Schedule work to ensure accurate phone coverage, monitor call priorities, and escalate shifts to assure problem resolution. Assist in planning department goals and recommend improvements to management.
Required Qualifications
- Must be authorized to work in the US at the time of hire
- Bilingual proficiency in Spanish
- Must be able to read and write Spanish
- Strong communication skills
- Critical thinking
- Detail-oriented
- Analytical abilities
- Able to actively listen to clients
- Able to interact with clients in a friendly and patient manner
- Able to take initiative to solve problem effectively
- Self-motivated to learn new systems and installation of products
- Able to accomplish tasks before deadlines
- Able to work efficiently as part of a team and as an individual
- Proficient with Excel
- Proficient with Word
- Fully onsite position 5 days a week in our Plano, TX office
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