Client support associate
$72,800–$93,600 year
Remote
Job Summary
Act as the main point of contact for clients throughout the home-buying process, providing timely, professional service and proactive communication. Support the Sales team by creating and maintaining customer files, scheduling model home viewings, and assisting with sales contracts and related administrative tasks. Handle inbound calls and emails from prospective clients, directing inquiries to appropriate team members. Collaborate with marketing and sales to maintain a strong online presence and promptly address customer inquiries. Proactively communicate project updates, attend client meetings and home inspections as needed, and ensure documentation is prepared and organized. Continuously evaluate and improve customer support processes to enhance efficiency and client experiences.
Required Qualifications
- High school diploma or equivalent; college degree preferred
- 1-2 years of experience in a customer service or administrative role
- Proficient in Microsoft Office and customer relationship management (CRM) software
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to work independently and collaborate effectively in a team environment
- Assertive and confident in addressing customer concerns and inquiries
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