Client Support Associate, Employee Health & Benefits

Coordinate information for client service requests and provide it to the client team for prompt responses. Prioritize gaining a thorough understanding of different roles within the agency and the specific line of business operated. Engage in communication with individuals both inside and outside the organization while maintaining a customer service-oriented approach. Solve problems, consult, and provide advice and interpretation of policies and regulations. Handle confidential information and ensure its protection in all aspects of the job. Work under the guidance of the Client Manager, Strategic, and/or Consultant. Manage multiple priorities in a dynamic, fast-paced environment while attending both in-house and external meetings or events as required.