Client Support Associate
$33,280–$41,600 year
On-siteFort Worth, Texas, United States
Job Summary
Complete daily census distribution, coordinate admissions and discharges, and manage KIPU account access levels. Produce timely information for department heads, aggregate patient outcome data, and develop clinic policies and protocols. Admit and discharge patients, schedule follow-up appointments, and refer clients to specialists as needed. Successfully plan and facilitate psycho-educational groups, scribe clinical notes, and ensure all EHR systems are signed. Collaborate extensively with case management, clinical, and hospitality teams to coordinate services and performance improvement tasks. Provide client transportation and facility transport as required.
Required Qualifications
- Able to stand for 8+ hours
- Able to squat, bend, kneel, and lift 50 lbs
- Able to work with all departments at All Points North
- Extensive knowledge of KIPU EMR
- Time-management skills
- Capable of making good decisions
- Ability to handle pressure well
- Ability to deal with uncertainty
- Valid Drivers License
- High moral and ethical values
- Willingness to be open to learning and growing
- Exceptional communication skills
- Basic understanding of medical and clinical terminology
- Excellent organizational skills in order to ensure all patient needs are being met
- Ability to interact with a wide range of individuals each day
- Must possess a valid driver's license, appropriate references
- Appropriate interpersonal/personal boundaries
- Maturity of judgment and behavior
- Ability to remain flexible to accommodate changes in work schedule
- Basic computer skills are required with Microsoft Office Suite and KIPU
- 2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems
- Routine mobility to include standing, stooping, bending, lifting, walking and running
- Ability to lift up to 50 lbs.
- Must be able to work and communicate well with people
- be adaptable and accept changes quickly and easily
- be willing to address conflict appropriately
Desired Qualifications
- High School Diploma / GED Preferred; Associates in Social or Human Services
- web-based products knowledge a bonus
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