Client Support Advisor
$27,000–$27,000 year
On-siteMelton Mowbray, England, United Kingdom
Job Summary
Handle inbound calls supporting customers with their accounts and make proactive outbound calls regarding payments and account updates. Resolve queries quickly and efficiently while supporting customers across phone, email, and live chat. Work closely with internal teams to deliver smooth resolutions and contribute ideas to improve the customer experience. This role is based in Melton Mowbray with alternating weekly shifts including Saturdays. We are the internal recruitment partner for a UK-based financial services provider offering interest-free payment solutions primarily within the automotive sector.
Required Qualifications
- Excellent communication and people skills
- Experience in a contact centre or customer-facing role
- Strong attention to detail and organisation
- A positive, solution focused attitude
- Confidence using computers and Microsoft Office
- Resilience and the ability to thrive in a busy environment
- Live within a commutable distance to the offices in Melton Mowbray
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