Client Support Administrator - Fixed Term Contract
On-siteLeeds, England, United Kingdom
EXPIREDLeeds, England, United KingdomOn-siteContractLarge
ContractLarge
Job Summary
Manage client accounts by performing data entry with a focus on accuracy, setting up matters in the case management system, and managing matter intelligence data. Liaise with opponent representatives and third parties via phone, reference and triage post through a shared email inbox, and ensure all work meets internal and client SLAs and KPIs. Handle other administrative duties as required while maintaining high attention to detail and strong organizational skills. This six-month fixed-term contract is based on-site at the Leeds office.
Required Qualifications
- Proven experience in administration
- Hands‐on experience managing and organising files
- Confidence in making and receiving calls, with a professional telephone manner
- Strong IT skills, including working knowledge of Excel (formulas, pivot tables, look‐ups) and the ability to handle basic data analysis
- Exceptional attention to detail
- Strong organisational skills with the ability to prioritise and adapt to shifting workloads
- The confidence to work independently and use your initiative
- A collaborative mindset and the ability to work effectively within the claims team
- Clear and positive communication skills, with an enthusiastic approach to your work
- Experience using finance systems
Desired Qualifications
- Experience using finance systems (preferred but not essential)
- Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)
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