Client Success Team Lead
$42,000–$50,000 year
On-siteBristol, England, United Kingdom
Job Summary
Own a portfolio of key accounts end to end, including running tenders, while managing relationships strategically to deepen existing ties and identify growth opportunities. Lead a team of two by coaching commercial conversations, setting performance standards, and developing a junior hire through one-on-ones and clear objectives. Design and build the operating process for licence exempt supply, creating people-agnostic playbooks and systems for onboarding, settlement, and reporting. Support commercial operations across the renewals cycle by forecasting, scheduling tenders, and fixing process friction to protect pipeline hygiene. Deliver on targets for LES volume, margin, and renewal rates against agreed baselines.
Required Qualifications
- Strong commercial numeracy. Comfortable building and stress testing a pricing or value model and defending the assumptions.
- Formal line management experience.
- Demonstrable process design experience. You have taken something messy and made it simple and repeatable, and can talk through how.
- Confident with contracts and regulation at a commercial level. You do not need to be a lawyer, but you need to know what you are reading and when to escalate.
- Experience managing or mentoring others, formally or informally. You will be developing a junior hire, not just directing one.
- Enough new business experience to coach it credibly. You do not need to have carried a large quota, but you need to know what good prospecting and pipeline discipline look like.
- Credible in front of clients, from a volunteer community energy board to an institutional asset manager.
- Fluent with CRM and reporting tools.
Desired Qualifications
- Working knowledge of the UK power market and routes to market for renewable generation, including PPAs and export arrangements.
- Direct experience of licence exempt supply, private wire or sleeved supply arrangements.
- Experience in the community energy sector.
- HubSpot.
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