Client Success Specialist
On-siteNew York, United States
Job Summary
Respond to client inquiries, requests, and tasks while performing first-level screening and resolution for building owners and property managers. Summarize escalated inquiries, obtain supporting documentation, and maintain customer files on proprietary databases. Assist in outreach programs, provide supplemental training for enrollment or billing, and analyze data to resolve typical inquiries using technical or non-technical resources. Share enrollment, consumption, and billing reports as requested, proactively recommend business improvements, and attend stakeholder meetings to represent Metergy. Collaborate with cross-functional teams to maintain delivery processes and participate in special projects, sales calls, and other assigned opportunities.
Required Qualifications
- Post-secondary education
- Equivalent work experience
- Prior related work experience in utility metering or billing
- Outgoing personality
- Highly motivated
- Service-oriented mindset
- Self-starter capability
- Excellent planning skills
- Excellent organization skills
- Excellent written communication skills
- Excellent verbal communication skills
- Ability to confidently present information to internal and external teams, Property Managers, etc.
- Strong proficiency in MS Office applications
- Familiarity with Salesforce
- Ability to work independently within compressed timelines
- Ability to prioritize
- Ability to solve problems
- Ability to escalate problems
- Strong decision making skills
- Strong analytical skills
Desired Qualifications
- Direct B2B client interaction experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.