Client Success Specialist - German Speaker
HybridBarcelona, Catalonia, Spain
Job Summary
Onboard, manage, and nurture relationships with hotel clients to optimize their direct booking strategies. Leverage performance data to provide actionable insights that drive revenue growth and reduce OTA dependency. Collaborate with Sales, Product, and Technical teams to ensure seamless client experiences and identify upsell opportunities. Act as the voice of the customer by gathering feedback to foster continuous product improvement. Maintain long-term partnerships while managing multiple accounts with agility in a fast-paced environment. This role supports Lighthouse's mission to revolutionize commercial strategy in the hospitality sector using real-time AI intelligence.
Required Qualifications
- 2-3 years of direct experience in Account Management, Client Success, or similar client-facing roles within the travel or hospitality SaaS industry
- proven track record of managing client relationships and identifying upsell opportunities with hotels
- Previous experience working with hospitality software or in a B2B hospitality SaaS environment
- Native or advanced professional fluency in German and English
- Legal right to work in Spain
Desired Qualifications
- A customer-obsessed mindset with a proactive approach to delivering tailored solutions and helping clients achieve their goals
- Strong communication and problem-solving skills, with the ability to build rapport easily and engage clients in consultative conversations
- Comfortable analyzing data and leveraging technology to deliver actionable insights and improve client outcomes
- Adaptable and resourceful, comfortable with evolving processes and taking on new challenges in a fast-paced work environment
- A genuine passion for the travel technology industry, with an eagerness to help hoteliers optimize their business and grow their direct bookings
- An interest in leveraging AI tools for efficiency, such as drafting emails, summarizing data, automating workflows and generating insights that support more effective decision-making
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.