Client Success Specialist (Enterprise), JAPAN*
Hybrid · Tokyo, Tokyo, Japan
Job Summary
Manage a portfolio of Enterprise Premium Support clients; collaborate with the Program Manager and Sales to fulfill customer requirements; create blueprints for Searches and Dashboards to address complex client needs; monitor Enterprise support consumption and provide insights to CSM/Program Manager; work with the Program Manager to enhance enterprise support offerings; support delivery tasks and identify workflow inefficiencies; requires a Bachelor’s degree or higher and at least 2 years in B2B SaaS client support; must be fluent in Japanese and English (Korean desired); hybrid work in Japan with 3 days in the office; location: Tokyo, Japan.
Required Qualifications
- Bachelor’s degree or higher in any field
- Minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry
- Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
- Strong analytical and problem-solving skills in business contexts
- Excellent written and verbal communication in Japanese and English (Korean highly desired)
- Willingness to work in a hybrid schedule (office 3 days a week)
- Ability to legally work in the country of hire
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.