Client Success Specialist - Construction
On-siteNorth Little Rock, Arkansas, United States
Job Summary
Serve as the primary relationship owner for assigned customers, maintaining regular, proactive communication to monitor sentiment and satisfaction. Track engagement health and identify early warning signs of project risk, dissatisfaction, or misalignment, then document concerns and escalate them to Managers for rapid resolution. Partner with project leadership to share insights, reinforce agreed scope, and support renewal conversations focused on Annual Recurring Revenue. Capture success stories and feedback to inform services improvement and roadmap refinement. This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines.
Required Qualifications
- Experience in Customer Success, Account Management, or client-facing services roles
- Strong relationship management and communication skills
- Ability to identify risk and dissatisfaction through conversation and observation
- Comfort coordinating across teams without owning execution
- Strong documentation and follow-through habits
- Experience within professional services or consulting environments
- Minimum of 40 hours per week
- Must be able to sit or stand for extended periods
- Must be able to travel between office locations (including those with stairs)
- Must be able to lift up to 30 pounds
- Strong verbal and written English communication skills
- Adequate visual and auditory abilities (with or without aids)
- Applicants must be authorized to work in the U.S. without company sponsorship
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