Client Success Specialist (Chinese/English)
Remote · United States or US
United States or USRemoteFull TimeMid LevelNot SpecifiedCryptocurrencySmall
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Small
Industry
Cryptocurrency
Job Summary
Customer Success Specialist (Chinese/English) to provide high-quality, responsive support to WOO X users, help navigate products, escalate user feedback, educate users about new features and security best practices, maintain accurate records, and collaborate with Product/Operations/Marketing to improve engagement and satisfaction. Requires 2+ years in crypto/fintech/customer success, bilingual English/Chinese, strong communication and multitasking skills, and comfort working in a global remote environment.
Required Qualifications
- 2+ years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services
- Excellent command of English and Chinese, both written and spoken
- Strong understanding of cryptocurrency trading platforms and user needs
- Empathetic, detail-oriented, and passionate about helping users succeed
- Strong problem-solving, communication, and multitasking skills
- Comfortable working independently in a global, fast-paced remote environment
- Familiarity with CRM systems, ticketing tools, or community management platforms
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