Client Success Specialist (Brokerage & Logistics)
On-siteDes Peres, Missouri, United States
Job Summary
Serve as the primary point of contact for agents utilizing brokerage and transportation solutions, providing guidance, support, and ongoing relationship management. Educate agents on brokerage capabilities, pricing programs, and self-service tools to drive adoption. Partner with agents to understand their business objectives and identify opportunities to align solutions with their goals. Support the onboarding and implementation of new agents, affiliates, and technology solutions through planning, training, and post-launch support. Act as a liaison between agents and internal teams including Brokerage, Pricing, Operations, and Technology to ensure successful execution and issue resolution. Provide training for transportation management systems and brokerage tools. Monitor agent engagement and performance metrics to identify trends and areas for improvement. Support departmental initiatives that contribute to agent retention and revenue generation.
Required Qualifications
- Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or an equivalent combination of education and experience.
- Two (2) years of experience in transportation, logistics, freight brokerage, third-party logistics (3PL), or supply chain operations.
- Working knowledge of transportation concepts, including truckload (TL), less-than-truckload (LTL), freight brokerage, or related logistics services.
- Strong communication, relationship-building, and organizational skills.
- Ability to manage multiple priorities and collaborate effectively across cross-functional teams.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Desired Qualifications
- Experience onboarding customers, partners, or clients to new services, systems, or operational programs.
- Experience with transportation management systems (TMS), CRM platforms, or logistics technology solutions.
- Experience supporting sales, account management, or business development activities.
- Experience utilizing reporting and analytics to support business decisions and performance improvement.
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