Client Success Representative

Manage customers' order processes by ensuring orders are entered, filled, and shipped accurately and timely. Collaborate with facility managers and operations staff to identify potential issues throughout the workflow. Communicate with clients to provide accurate account information, including order status and inventory updates. Handle weekly and month-end billing inquiries while maintaining proper organization of all customer order and shipping documents. Utilize the proprietary Warehouse Management System to ensure inventory is managed correctly. This role serves as the critical front-line interface for customers in a multi-client third-party logistics environment, requiring strong problem-solving skills and the ability to manage difficult situations.