Client Success Representative
$41,600–$52,000 year
On-siteSpokane, Washington, United States
Job Summary
Answer inbound calls promptly and professionally, converting inquiries into scheduled service appointments. Gather customer data and input accurate information into company software or CRM systems, including ServiceTitan. Respond to inquiries regarding services, pricing, and scheduling availability while routing urgent calls to dispatchers or appropriate team members. Accurately document and update all job information to support dispatch and field teams for smooth workflow completion. This role offers a clear career path with structured training and direct investment in your growth within a local family business dedicated to quality and community.
Required Qualifications
- Strong organizational and multitasking skills
- Excellent communication skills (both with customers and internal teams)
- High attention to detail and accuracy
- Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts
- Proficient with complex software interfaces
Desired Qualifications
- Experience call taking for a service based company
- Familiarity with Service Titan or similar software
- Basic understanding of HVAC plumbing and electrical systems
- Experience dispatching
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