Client Success Representative I
$42,370–$50,835 year
RemoteUnited States
Job Summary
Respond to customer inquiries promptly via email, phone, or live chat while collaborating with peers to escalate and resolve complex problems. Develop deep product knowledge of the Workstand software platform, digital marketing, ecommerce, and in-store sales to proactively suggest improvements in website design and site configuration. Clearly communicate technical information to non-technical users and maintain detailed records of interactions and resolutions in the CRM. Continuously update internal and external documentation for all software aspects and processes. This role supports specialty retailers, brands, and industry partners in achieving profitable growth within the cycling niche.
Required Qualifications
- Limited domestic travel may be a requirement.
Desired Qualifications
- Customer service experience preferred
- Specialty retail and/or bicycling industry preferred
- Basic understanding of Google Suites, Google Merchant Center, Google Shopping preferred
- Willingness to take initiative and work effectively without close supervision
- Adaptable and flexible with change.
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