Client Success Partner
Remote · Phoenix, Arizona, United States or Portland, Oregon, United States
Job Summary
Client Success Partner responsible for coordinating between customers, operations and sales to renew annual food service agreements and enhance the customer experience. Focus on preserving contracts, increasing renewals, identifying upsell opportunities, and maintaining UCFS reputation. Responsibilities include managing renewals forecast, negotiating renewal contracts, cross‐functional problem solving with Sales/Operations/HR/Finance, coordinating events, and supporting during pre-semester service and summer camps; requires proactive communication, strong relationship management, and ability to work in a remote office.
Required Qualifications
- 2 years work experience as an Account Manager or in a Customer Service Role
- 2 years of outside sales experience is preferred
- Associate’s Degree, with a bachelor’s degree preferred
- Strong analytical and problem solving skills
- Excellent organizational skills and attention to detail
- Database management using Customer Relationship Management (CRM) software
- Excellent interpersonal skills
- Email, Microsoft Suite, Google Workplace, Zoom, Excel
- Special demands: May require weekends/evenings and 15-25% travel
- Remote position, full-time, year round
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