Client Success Manager
RemoteBengaluru, Karnataka, India
Job Summary
Own the entire top line for assigned accounts by developing and executing customer success strategies to drive revenue retention. Manage the post-sales lifecycle from onboarding through education, support, feedback, renewals, upsells, and referrals while monitoring account health and adoption metrics. Partner with sales and operations to provide insights on expansion opportunities and renewals, building deep relationships with key stakeholders to create new opportunities and service advocates. Increase client lifecycle by consulting on ideas that enable end-users to improve efficiencies. Work US Shift hours (EST/PST 9 AM to 6 PM) in Bengaluru with a requirement for on-site presence.
Required Qualifications
- 2+ years of customer success/client relationship experience, post-sales or consulting role
- Strong work experience in client-facing roles such as account management, business development
- Very detail-oriented, tech-savvy and solution-oriented
- Proven track record and enthusiasm for driving outcomes with the ability to work under pressure
- Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention
- Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
- Strong track record of identifying customer needs and successfully executing retention and adoption strategies
- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
- Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)
- Wifi - 100mbps internet speed
- Laptop with 8gb ram(windows) or 3GB ram(mac)
- Minimum I3 8th gen processor @ 2.4Ghz, minimum 256mb internal GPU
- Good camera and Headset
- A quiet and well-lit workspace
- Location – Bengaluru (Candidate has to be ready with work from office)
- Work hours – Mon to Fri / US Shift (EST / PST 9 AM to 6 PM)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.