Client Success Manager
$110,000–$130,000 year
HybridNew York, United States
Job Summary
Serve as a strategic partner to clients, aligning SeatGeek's technology with their business goals to drive revenue growth and deliver win/win solutions. Build trusted relationships with senior leaders across client organizations, expanding SeatGeek's influence and creating alignment around strategic priorities. Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance. Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success. Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts. Travel to client events as needed (up to 25-30%) to support client engagement. Analyze product usage, sales, and financial data using tools like Looker, Excel, and Google Suite to guide strategic decisions. Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps. Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations.
Required Qualifications
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting
- Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data
- Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; you can simplify complexity and speak both client and product
- Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative mindset with a 'one team' approach to working cross-functionally
- Willingness to travel to client locations and events regularly (~25%-30%)
Desired Qualifications
- Experience in sports or ticketing is a plus
- Bachelor's degree preferred
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