Client Success Manager
RemoteUnited States
United StatesRemoteFull TimeMid LevelBachelors DegreeSmall
Full TimeMid LevelBachelors DegreeSmall
Job Summary
Develop and oversee customized marketing strategies for clients, defining direction and collaborating with internal teams to execute campaigns. Communicate weekly via phone, email, and Zoom to manage projects, analyze data from platforms like Google Ads and GA4, and deliver actionable insights through performance reports. Foster relationships with strategic partners and internal analysts to drive revenue growth, expand service delivery, and generate new client referrals. Mentor Client Success Coordinators and act as a trusted advisor to ensure client satisfaction and retention.
Required Qualifications
- 3+ years of account management experience in a fast-growing digital marketing agency
- Strong background in client-facing roles
- Experience driving revenue growth by securing new client business and upselling solutions
- Stellar communication, presentation, and interpersonal skills
- Hands-on experience with Paid Media and/or SEO strategies
- Strong analytical skills
- Proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
- Expertise in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
- Proven experience in an agency environment, successfully managing multiple client accounts
- Ability to adapt to fast-paced workflow
- Strong work ethic with a commitment to delivering results
- Strong ability to solve complex problems and resolve conflicts proactively
- Ability to thrive in a fast-paced environment with tight deadlines
Desired Qualifications
- Certifications in Fundamentals of Digital Marketing
- Google Ads Search certification
- Google Ads Display certification
- Google Analytics (GA4) certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.