Client Success Manager
$90,000–$135,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Onboard new clients onto the platform, guiding them through the end-to-end dissolution process. Handle critical activities such as filing IRS 966, creating asset transfer agreements, and distributing capital to investors. Become a subject matter expert in corporate wind-downs, providing seamless support to clients at any stage. Own the customer experience throughout the dissolution, ensuring high CSAT/NPS scores and quick response times. Continuously identify and propose improvements to enhance the client experience and operational workflows. Collaborate with cross-functional teams to drive product changes that position the company as a leading solution in the market.
Required Qualifications
- 2–6 years of experience in client success, operations, or a related field
- Proficiency with Zendesk or similar customer support tools
- Strong organizational skills with the ability to manage multiple clients and deadlines effectively
- Excellent communication skills, with a knack for building rapport and empathizing with clients during sensitive situations
Desired Qualifications
- Experience in corporate law or familiarity with dissolution processes
- A proven track record of improving client satisfaction and operational efficiency
- Ability to thrive in ambiguous situations and make informed judgment calls
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