Client Success Manager
$80,000–$104,000 year
On-siteSalt Lake City, Utah, United States
Job Summary
Serve as the primary subject matter expert on assigned client accounts, ensuring high client satisfaction and retention through proactive technical issue resolution and strategic IT roadmap development. Collaborate with internal teams to maintain client environments, manage documentation for device setups and compliance, and track technical KPIs to drive service improvements. Utilize CRM and ticketing systems to monitor performance metrics, while working with account managers to identify service upgrade opportunities. Occasional on-site visits may be required, with a salary range of $80K-$104K for this full-time exempt role within the Client Success Team.
Required Qualifications
- 5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment
- Excellent communication, interpersonal, and project management skills
Desired Qualifications
- Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+
- Technical certifications (A+, Server+, Network+, Security+, Linux+)
- Familiarity with M365 administration, cybersecurity practices, and IT strategy development
- Bachelor's degree in IT, Business, or a related field
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