Client Success Manager
$150,000–$200,000 year
On-siteBrooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull Time$150,000–$200,000 yearMid Level
Full TimeMid Level
Job Summary
Own client relationships across a portfolio of accounts, drive retention and long-term account health, lead renewals, pricing conversations, and account reviews; manage escalations and ensure issues are fully resolved; identify account growth, expansion, and referral opportunities; maintain visibility into account profitability and financial performance; coordinate internally with Operations, Billing, Sales, and Leadership; ensure clients receive a proactive, high-touch experience.
Required Qualifications
- Proven experience managing client relationships, accounts, or customer portfolios
- Strong business and commercial judgment
- Ability to handle difficult conversations and escalations professionally
- Highly organized with strong follow-through
- Excellent communication and relationship-building skills
- Comfortable discussing pricing, contracts, budgets, and profitability
Desired Qualifications
- Yiddish speaking
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