Client Success Manager
$36,000–$36,000 year
On-siteWashington, United States
Job Summary
Drive consistent product usage across assigned accounts by running proactive, multi-channel outreach via email, phone, video, and in-person meetings. Lead onboarding and enablement sessions to translate capabilities into measurable client outcomes while building durable relationships with day-to-day users, power users, and executive sponsors. Monitor usage signals to surface at-risk patterns early and intervene with tailored re-engagement plans. Serve as the product SME for your book, mapping workflows to client goals, and partner cross-functionally with product, content, and sales to channel user insights into the roadmap. Troubleshoot user challenges with a client-first mindset and grow into an account owner responsible for renewals and expansion. This role is based in Washington, DC, requiring 1–3 years of SaaS Client Success experience and proficiency with Salesforce.
Required Qualifications
- 1–3 years of experience in a SaaS Client Success, Account Management, or sales role
- track record of engaging users and driving adoption
- Comfort initiating outreach and steering conversations
- equally confident over email, video, and in person
- excellent written and verbal communication
- Genuine curiosity about Leadership Connect's market: government, large corporations, media, and non-profits
- Strong organizational and time-management skills
- able to prioritize across a portfolio of accounts
- Proficient with a CRM
- Thrives in a fast-paced environment
- contributes to the development of new processes
Desired Qualifications
- Salesforce
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.