Client Success Manager I
HybridBrighton, Michigan, United States
Job Summary
Develop business development strategies for assigned clients to expand relationships and increase revenue. Identify high-level customer contacts, form plans for additional solutions, and engage clients to ensure service awareness. Visit clients in-person and virtually to deliver professional presentations, manage Salesforce records for SLAs and issues, and prioritize client problems. Coordinate statements of work, escalations, and renewals to realize revenue adjustments. Execute governance processes including operational meetings, monthly action log reviews, and quarterly value proposition reviews. Communicate technology advances and future roadmaps to assist clients in achieving objectives.
Required Qualifications
- Experience working with a team and accomplishing objectives through the efforts of others
- Proven ability to be a high achiever that strives to set and meet difficult targets
- Enthusiastic and professional demeanor exhibiting a high-level of honesty and sincerity in interacting with clients so that a trusting relationship can be formed
- Effective communication skills including excellent listening skills and the ability to communicate professionally with all levels of Cass and client staff both verbally and in writing
- Able to motivate others and create a positive work environment where others feel comfortable discussing issues and concerns
- Able to work independently with little or no supervision
- Intermediate experience utilizing Microsoft applications, specifically Excel and PowerPoint
- Bachelor's degree in business administration, marketing, accounting or equivalent experience
- 2+ years of combined experience in client relations, sales, and management in a business which provides business to business services to a broad range of clients
- Ability to travel occasionally
Desired Qualifications
- Experience utilizing Salesforce preferred
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