Client Success Manager
HybridLondon, England, United Kingdom or Surrey, British Columbia, Canada
Job Summary
Build and manage relationships with existing clients ranging from senior C-level executives to junior professionals across various business functions. Regularly meet and engage with clients virtually to understand their business priorities and recommend a program of action that drives high value, client retention, and client return of investment. Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients while ensuring each client receives value far exceeding their investment in services. This role focuses on customer service and client retention rather than business growth, supporting over 13,000 client enterprises globally within the AI revolution.
Required Qualifications
- Must be fluent in English
- 3+ years relevant professional experience
- Bachelor's degree
Desired Qualifications
- Strong customer service skills
- Communication skills
- Collaboration skills
- Prioritization skills
- Critical thinking skills
- Influencing skills
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