Client Success Manager
$70,000–$80,000 year
RemoteUnited States
Job Summary
Manage an assigned portfolio of RigDig customers to drive retention, growth, and adoption through consultative engagement and strategic account planning. Lead recurring business reviews to evaluate account health, deliver data-driven recommendations, and establish measurable success plans. Own the post-sale customer experience by conducting targeted onboarding, product training, and proactive relationship management to mitigate risks and maximize value. Partner with Sales, Product, and Support teams to advocate for customer priorities and expand product utilization. Maintain accurate forecasts and documentation within Salesforce while achieving annual retention and revenue growth targets. Serve as the Voice of the Customer throughout the organization to align solutions with business objectives.
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, Client Services, Sales, or a related customer-facing role
- Demonstrated success managing and growing customer relationships while achieving retention and revenue objectives
- Experience managing a book of business and owning customer outcomes
- Strong communication, presentation, and consultative problem-solving skills
- Experience conducting customer training, onboarding, business reviews, or strategic account planning sessions
- Ability to build relationships with stakeholders at multiple levels within customer organizations
- Strong organizational skills with exceptional attention to detail and follow-through
- Proficiency with Salesforce, Microsoft Office, and customer success tools
- Bachelor's degree or equivalent professional experience
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