Client Success Manager
On-siteNorth Little Rock, Arkansas, United States
Job Summary
Serve as the day-to-day point of contact for assigned clients, supporting onboarding, delivering contracted services, and building productive relationships with stakeholders. Monitor key metrics including subscriber KPIs and volume trends, gather requirements for projects, and track deliverables against timelines. Coordinate issue updates and resolution progress with internal teams while communicating release details and preparing materials for status meetings. Prepare operational metrics for Business Reviews and ensure alignment with contractual obligations. Collaborate with Product and Engagement teams to identify opportunities and maintain clear, solution-focused communication with both clients and internal partners.
Required Qualifications
- Bachelor's degree in Business Administration or a related field, or equivalent relevant experience
- 1–3 years of experience in client success, account support, customer service, or a related client-facing role
- A passion for client success and advocacy
- Strong communication skills with the ability to share clear updates with clients and internal teams
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfort working with data, metrics, and client reporting
- Technical aptitude and willingness to learn First Orion solutions
- Employees are required to demonstrate proper work authorization as required by I-9 compliance
- First Orion is interested in every qualified candidate who is eligible to work in the United States
Desired Qualifications
- Experience in SaaS, telecom, mobile, or technology solutions
- Marketing or digital campaign experience
- Experience supporting client onboarding or implementation activities
- Familiarity with client reporting, operational metrics, or business reviews
- Product knowledge in mobile solutions
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