Client Success Manager (EU) Arts & Antiques Marketplaces (w/m/d)
HybridBerlin, State of Berlin, Germany
Job Summary
Manage and develop relationships with Art & Antique auction house clients to support retention, revenue growth, and platform adoption. Identify commercial opportunities through upsell, cross-sell, and increased utilization of ATG's digital and print marketing products. Drive adoption of the White Label software and timed auctions while conducting Quarterly Business Reviews to relay updates and insights. Analyze performance data to identify growth opportunities and churn risks, leading regular check-ins and auction reviews. Resolve client issues by collaborating with internal teams and advocating for clients across Sales, Product, and Finance. Share industry best practices to help clients maximize marketplace value. Fluent in German and English required; based in Berlin with hybrid flexibility.
Required Qualifications
- Minimum 3 years' experience in account management, client success or consultative sales
- Demonstrated ability to support revenue growth through retention, upsell and cross-sell
- Strong commercial awareness and analytical skills, with the ability to interpret performance data
- Minimum 3 years' experience working within a technology, SaaS, ecommerce or online marketplace business
- Strong communication and presentation skills
- Ability to build strong client relationships and manage multiple stakeholders
- Self-motivated, proactive and collaborative across cross-functional teams
- Interest in technology and its role in driving business growth
- Willingness to travel to visit clients and attend industry events
- Fluent in German & English (essential)
- Fluent in French (desirable)
- Experience working with Salesforce (desirable)
- Proficient and comfortable working with Microsoft Teams and Google Workspace
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