Client Success Manager
$14,000–$18,000 year
RemoteRomania
Job Summary
Manage a portfolio of US-based Enterprise clients as their primary post-sale contact, driving adoption, satisfaction, and retention through proactive relationship management and operational execution. Conduct regular check-ins, deliver user training, and lead executive business reviews to align product performance with client KPIs. Identify revenue growth opportunities, coordinate onboarding and go-live activities, and monitor client health to mitigate churn risks. Capture feedback and represent the client voice in internal discussions regarding product roadmap and service enhancements. Maintain CRM data integrity and execute tailored success plans for each account. Supports US time zones while based in Europe.
Required Qualifications
- Proven experience in a Client Success/Customer Success or Account Management role
- Client-centric mindset
- Strong communication, presentation, and stakeholder management skills
- High level of technical aptitude
- Strong organizational and problem-solving abilities
- Experience in developing client success frameworks, managing account plans, and conducting business reviews
- Ability to work cross-functionally in a fast-paced, collaborative environment
- Self-motivated, resourceful, and proactive
- Comfortable managing multiple priorities and navigating ambiguity
- Working North American business hours
- Based in Europe
Desired Qualifications
- Familiarity with risk, compliance, or regulatory functions
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