Client Success Manager- Emerging Accounts
$76,608–$139,104 year
RemoteUnited States
United StatesRemoteFull Time$76,608–$139,104 yearLarge
Full TimeLarge
Job Summary
Manage a high-volume book of 150+ small business accounts by building trusted advisor relationships, driving enrollment campaigns, and securing renewals. Deliver data storytelling and regular reporting to influence client decision-making while proactively managing escalations with internal stakeholders. Execute strategic account plans to maintain high retention and satisfaction scores, turning clients into advocates for references and marketing opportunities. Expand product offerings to ensure clients utilize the full suite of MSK solutions. Contribute to org-level best practices for managing SMB portfolios at scale.
Required Qualifications
- 2+ years of experience in small business (SMB) account management
- Own a growing book of ~150+ accounts
- Deliver measurable results
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Demonstrated ability to build and manage client relationships at scale
- Meet or exceed adoption, retention, and satisfaction targets
Desired Qualifications
- Experience at a high-growth or startup company
- Comfort operating in a fast-changing environment
- Understanding of employee benefits, digital health, and/or the healthcare ecosystem
- Strong analytical skills with proficiency in Excel or similar tools
- Comfortable working with program data and reporting to clients
- Experience partnering cross-functionally with Sales, Marketing, Operations, Product, and Clinical teams
- Track record of turning satisfied customers into advocates through references, case studies, or PR/marketing collaborations
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