Client Success Manager
On-siteRoosendaal, North Brabant, The Netherlands
Job Summary
Maintain long-term client relationships by conducting Business Reviews and strategic conversations to align services with organizational ambitions. Advise clients on IT, cybersecurity, compliance, and innovation while proactively removing operational bottlenecks through coordination with engineering and management teams. Identify commercial opportunities for upsell and cross-sell based on client value, ensuring high retention and contract renewals. Translate client needs into tailored solutions and contribute to sustainable partnerships. Work 32 to 40 hours per week with a hybrid schedule, supported by a lease car and comprehensive benefits.
Required Qualifications
- HBO werk- en denkniveau
- minimaal 3 jaar ervaring binnen IT-dienstverlening, accountmanagement of Customer Success
- affiniteit met IT, cybersecurity en compliance
- Uitstekende communicatieve vaardigheden
- eigenaarschap en verantwoordelijkheid voor jouw klantenportefeuille
- proactief, resultaatgericht en ondernemend
- commerciële kansen zonder een harde salesmentaliteit
- samenwerken met verschillende interne teams
- strategisch denken en operationeel handelen combineren
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