Client Success Manager
RemoteUnited States
Job Summary
Manage a portfolio of existing SLED customer accounts as their primary point of contact, developing relationships with IT leaders, administrators, and procurement teams. Conduct regular business reviews to understand goals and challenges, while driving retention, satisfaction, and long-term account growth. Act as the voice of the customer by coordinating with internal teams for successful project delivery and monitoring health to proactively address risks. Identify expansion opportunities through additional solutions and services, partnering with sales and engineering to develop strategic account plans and technology roadmaps. Generate quotes, proposals, and solution recommendations, tracking opportunities and renewals within the CRM system. Coordinate with engineering, project management, and vendor partners to ensure exceptional outcomes, while providing feedback and market insights to improve service offerings.
Required Qualifications
- 3–5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment
- Understanding of networking, cloud, cybersecurity, communications, or managed services solutions
- Strong relationship-building, communication, and presentation skills
- Experience managing multiple customer accounts and competing priorities
- Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems
- Strong organizational skills and attention to detail
- Customer-first mindset with a passion for delivering exceptional service
- Strong business acumen and consultative problem-solving skills
- Ability to build trust and credibility with executive-level stakeholders
- Self-motivated, organized, and results-oriented
- Adaptable and comfortable working in a fast-paced environment
- Collaborative team player with strong follow-through and accountability
Desired Qualifications
- Experience supporting public sector, government, or education customers preferred
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