Client Success & Implementation Manager
$65,000–$85,000 year
HybridLa Crosse, Wisconsin, United States
Job Summary
Client Success & Implementation Manager responsible for owning a portfolio of key accounts, guiding onboarding, product migrations, and implementation best practices to drive value and time-to-value. The role combines client-portfolio management, renewal ownership, and serving as the team’s subject-matter expert on onboarding and implementation, including leading kickoff calls, developing onboarding plans, delivering platform training, and ensuring a smooth handoff after onboarding. The position emphasizes building trusted client relationships, guiding configuration and data integrity, driving platform adoption, and collaborating with Sales, Product, and Support to meet client needs while scaling the CS organization. Based in a hybrid environment with a La Crosse, WI office, the role offers a path to influence client outcomes and overall implementation processes across the organization.
Required Qualifications
- Proven experience (typically 1-3 years) in a role that requires structured client engagement and project coordination (e.g., Client Onboarding, Implementation, Technical Account Management, or related field)
- Extremely organized and detail-oriented; excels at process and checklists
- Strong communication skills; ability to teach and convey complex information clearly
- Collaborative mindset; effective across Sales, Product, Support and other teams
- Tech-savvy; curious problem-solver; comfortable learning new software and guiding others
Desired Qualifications
- Proven experience (typically 1-3 years) in a role requiring structured client engagement and project coordination (onboarding, implementation, technical account management, or related field)
- Highly organized and detail-oriented
- Strong communication and teaching ability to make complex information easy to understand for new users
- Collaborative with ability to work across departments (Sales, Product, Support)
- Tech-savvy and curious problem-solver, comfortable learning new software
- Experience onboarding clients for a B2B SaaS product (bonus)
- Experience creating training materials or process documentation (bonus)
- Familiarity with project management tools (bonus)
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