Client Success Executive
$100,000–$110,000 year
HybridBrooklyn, New York, United States
Job Summary
Lead assigned Healthcare Skilled Nursing Facility accounts as the single point of accountability for relationship health, business growth, and technology alignment. Own client relationships from facility administrators to corporate CFOs by leading Strategic Business Reviews, building annual IT roadmaps, and surfacing concerns before escalation. Identify and close expansion opportunities such as hardware refreshes and infrastructure upgrades, translating technical findings into business outcomes for senior decision-makers. Manage the account lifecycle calendar for warranties, licensing renewals, and contract timelines while serving as the non-technical escalation point for service concerns. This role requires 7+ years in senior account management within managed services and experience with assisted living or skilled nursing facility organizations. Base salary ranges from $100,000 to $110,000 annually with performance-based commissions, plus health, dental, vision benefits, and PTO.
Required Qualifications
- 7+ years in a senior account management, client success, or client executive role
- Proven track record managing relationships with C-suite and VP-level buyers at complex, multi-site organizations
- Ability to understand the business implications of technology
- Enough technical fluency to engage credibly with engineering teams
- Consultative, confident communicator
- Organized and accountable
- Experience working with or within assisted living or skilled nursing facility (SNF) organizations
- Background on the operations side of healthcare
Desired Qualifications
- Background on the operations side of healthcare (rather than exclusively IT) is a meaningful plus and preferred
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