Client Success Executive (m/f/d)
HybridKöln, North Rhine-Westphalia, Germany
Job Summary
Manage renewals and renegotiations for B2B corporate accounts, analyzing portfolios to identify data-driven opportunities for up and cross-sells. Lead contract negotiations with key accounts to optimize revenue and margins, coordinating closely with Sales, Customer Success, Legal, and Controlling. Independently assess contract design implications on effort, costs, and strategic importance while continuously improving Client Success processes and methods. This hybrid role requires a minimum of two days per week in the Cologne office. Candidates must possess three years of experience in contract management, negotiation, or key account management, with strong proficiency in Google Sheets and data analysis.
Required Qualifications
- Minimum of 3 years experience in contract management & negotiation, sales, or key account management
- Experience in B2B environment
- Excellent communication skills in German and English
- Persuasive negotiator
- Genuine sales talent
- Confident and credible in discussions with executives up to senior management level
- Resilient and persistent
- Ability to withstand pressure
- Ability to manage confrontation in challenging negotiations
- Ability to maintain composure under stress
- Strong product affinity
- Ability to represent and promote solution externally with conviction
- Excellent Google Sheets skills
- High proficiency in data-driven analysis
- Minimum of two days per week in office
Desired Qualifications
- Experience in pricing processes
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