Client Success Executive (m/f/d)
HybridBerlin, State of Berlin, Germany
Job Summary
Renew and renegotiate existing B2B contracts for large corporate accounts while analyzing portfolios to identify data-driven opportunities for up-sells and cross-sells. Lead contract negotiations with key accounts to optimize revenue and margins in close coordination with Sales, Customer Success, Legal, and Controlling teams. Independently assess contract design implications on effort, costs, and strategic importance to drive revenue growth. Continuously improve Client Success processes and methods to position the company for future success by deriving strategies for specific negotiations and product improvements based on client needs. Requires minimum 3 years in contract management or B2B sales, strong analytical skills, and fluency in German and English. Hybrid role in Berlin with at least two days in-office.
Required Qualifications
- Minimum of 3 years experience in contract management & negotiation, sales, or key account management
- Experience in a B2B environment
- Experience in pricing processes
- Results-oriented with a focus on revenue growth
- Ability to independently assess the implications of various elements of contract design
- High numerical affinity & analytical mindset
- Excellent communication skills in German and English
- Persuasive negotiator
- Genuine sales talent
- Confidence and credibility in discussions with executives up to senior management level
- Resilience and persistence to withstand pressure, manage confrontation in challenging negotiations, and maintain composure under stress
- Strong product affinity
- Ability to represent and promote the solution externally with conviction
- Excellent Google Sheets skills
- High proficiency in data-driven analysis
- Minimum of two days per week in the office
Desired Qualifications
- Experience in pricing processes is a plus
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