Client Success Director
$110,000–$175,000 year
Remote · Houston, Texas, United States or Milwaukee, Wisconsin, United States
Houston, Texas, United States or Milwaukee, Wisconsin, United StatesRemoteFull Time$110,000–$175,000 yearSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
The Client Success Director leads a team of Account Managers at Marathon Health, driving client strategy, team development, and operational alignment to enhance client satisfaction and business outcomes. Requires a Bachelor's degree, significant experience in healthcare operations, and proven leadership capabilities.
Required Qualifications
- Bachelor’s degree in business, Healthcare Administration, or a related field
- 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management
- Proven leadership experience in managing teams
- Proven success managing enterprise-level clients with complex needs and high expectations
- Experience leading cross-functional initiatives and influencing stakeholders at all levels
- Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment
Desired Qualifications
- Exceptional executive presence and relationship-building skills
- Strategic mindset with the ability to translate data into actionable insights
- Strong communication, presentation, and facilitation skills
- Demonstrated ability to manage ambiguity and drive solutions across matrixed teams
- High accountability, with a relentless focus on client satisfaction and outcomes
- Proficiency with Microsoft Office and CRM platforms (Salesforce and Tableau strongly preferred)
- Willingness to travel up to 50% as needed
Additional Requirements
- Candidates for this position must reside in specified locations (Houston, TX; Milwaukee, WI; Chicago, IL; St. Louis, MO; Minneapolis, MN; Kansas City, KS)
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