Client Success Coordinator (024-1205)
$12,000–$14,400 year
RemotePhilippines
Job Summary
Coordinate client programs from handover to completion, managing onboarding, scheduling stakeholder reviews, and tracking participant preparation. Execute administrative tasks including sending DISC assessments and portal access, collating coach materials, and maintaining accuracy in program management software like Monday.com and SharePoint. Partner with coaches to ensure professional client communication, lead internal WIP meetings, and provide logistical support for sessions and events. Initiate Program Success Meetings, onboard clients efficiently, and implement process improvements using AI to enhance delivery efficiency.
Required Qualifications
- Proven success in administrative roles in serviced-based business
- Proven ability in improving processes and systems
- Very strong attention to detail
- Process driven
- Proactive problem solver who thrives on staying two steps ahead
- Confident in taking the lead in administration support
- Professional, accurate and personable communication skills
- Organised and clear-thinking
- Strong systems literacy: Microsoft Office, CRMs, Project Management tools
- Confident working remotely with a high level of ownership and integrity
- Client and stakeholder coordination
- Program and project administration
- Calendar and schedule management
- Client onboarding and relationship management
- Meeting coordination and facilitation
- Strong written and verbal communication
- Process improvement and workflow management
- High attention to detail and data accuracy
- Deadline and task management
- Proactive problem-solving
- Remote collaboration and self-management
- Ability to manage multiple programs and priorities simultaneously
- Strong follow-up and accountability
- Ability to anticipate issues and stay ahead of requirements
- Continuous improvement and practical use of AI
- Highly organised and structured
- Proactive and takes initiative
- Reliable and accountable
- Professional, warm, and personable
- Detail-oriented and thorough
- Calm under pressure
- Clear-thinking and solutions-focused
- Confident communicating with senior stakeholders
- Comfortable taking ownership without constant supervision
- Adaptable and willing to learn
- Collaborative and team-oriented
- Comfortable having honest and constructive conversations
- Growth-minded and open to feedback
- Positive and appreciative of others
- High level of integrity and professionalism
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Monday.com or similar project management platforms
- Microsoft SharePoint
- CRM platforms
- Calendar and scheduling tools
- Zoom / Microsoft Teams
- Be available for meetings and collaboration during core [9am - 5pm AEST/AEDT] business hours
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as "Independent Contractor" if not employed via EOR)
Desired Qualifications
- ClickUp
- Trello
- Google Workspace
- AI tools such as Claude, or Microsoft Copilot
- Online survey, assessment, or participant management platforms
- Availability for occasional collaboration during AU business hours is preferred (4-5 hours per day, 4-5 days per week, during Australian Business Hours is preferred)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.