Client Success Consultant
On-siteParis, Île-de-France, France
Job Summary
Develop and lead long-term relationships across high-profile French clients, maintaining ownership of individual setups and proactively managing communications. Conduct calls and on-site visits for health checks, training, and relationship planning while educating clients on key governance matters and ESG practices. Partner closely with the Sales team to communicate up-sell opportunities, support RFP presentations, and assist with contract reviews. Assess reporting needs, coordinate report delivery, and organize the Due Diligence process to support implementation team setup. Liaise internally on development requests and take ownership of projects as they progress. This role sits within the EMEA Governance Client Success team, enabling clients to act on important topics facing the world today.
Required Qualifications
- Two + years of relevant working experience in client services
- Experience in a financial services role
- Excellent presentational skills
- Inter-personal relationships
- Native or proficiency in English and French
- Genuine interest in the area of Sustainable and Responsible investments
Desired Qualifications
- Knowledge and understanding of Investment Stewardship and Responsible Investment
- Knowledge and understanding of market infrastructure
- Knowledge of regulatory drivers such as SRD2
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